Dan McCall
VP of Product, ITSM

Dan McCall
VP of Product, ITSM
Dan McCall is Vice President of Product for ITSM at ServiceNow, where he is focused on reimagining IT Service Management in the age of AI to help customers move faster, be more resilient, and deliver better outcomes. He brings more than 20 years of product leadership experience across enterprises, high-growth companies, and startups. Prior to ServiceNow, Dan was a Vice President at PagerDuty, where he led the Operations Cloud Applications business, including Incident Management, AIOps, and Customer Service Operations, helping global customers improve reliability and respond to issues in real time. Earlier in his career, he spent eight years in product leadership roles at Salesforce. Dan is passionate about building products that customers love, and about empowering teams to partner with customers in driving meaningful impact.