Sociotechnical Platform Engineering

DevOps practices help reduce friction to production for technologists. Once an application has user traffic, user experience should become a priority, but at what cost? This talk will connect human centered DevOps & SRE practices across a value stream to explore how platforms balance developer experience against production stability over time, and how process dependencies factor into overall platform success. This talk will explore: - How pipelines are value streams - A general-purpose value stream map for platforms - Dependency (wardley) maps for platform processes - Aligning SLIs, SLOs, & SLAs across our platform VSM - Establishing Error Budgets - Chaos Engineering & Complexity Science